For devices covered by Onsite Warranty Service, Lexmark's Technical Support service will attempt to resolve the issue remotely, which may require purchaser's assistance including updating settings, firmware or software. Where we are unable to resolve the issue remotely, we will arrange for a technician to service the device at purchaser's location. Lexmark's response times vary by location. If a service call is logged in the Lexmark call management system after 2:30pm local time, the call will be managed as if it were received the following business day. Please check Lexmark's Price list for full terms and conditions
- Zone 1 (capital cities) - within 50km of a service location, a Lexmark technician will respond onsite within the next business day.
- Zone 2 (major regional centres) - within 100km of a service lcoation, Lexmark will respond onside within three business days.
- Zone 3 (other locations) - outside 100km of a service location, Lexmark will respond onsite within six business days.