SERVICE & SUPPORT PACK 2
Manage devices with RealWear Cloud Pro
Cloud Pro offers, advanced analytics, remote firmware management, Cloud Assistance calls, data export, home screen configuration tools, Kiosk mode, and more.
Resolve issues quickly with technical support
Technical support is available to answer your questions 24 hours per day. Contact us via phone, email, or chat.
Repair devices or arrange an advanced replacement
We know that uptime is critical for your frontline. In the rare cases of device failure, RealWear will send a replacement device in advance of receiving the old one.
First year
One year of Service and Support Pack (“SSP”) coverage comes standard on new RealWear devices at no additional cost.
Additional years
Up to two years additional coverage may be purchased to extend your coverage beyond the first year.
Older Devices
RealWear Navigator Series devices covered by an active legacy support pack may be added to Service and Support Pack coverage at the conclusion of their current support pack.
HMT-1® and HMT-1Z1® devices are ineligible for renewed coverage under the SSP.