1 YEAR PARTNER POLY+ HP POLY STUDIO A2 AUDIO BRIDGE
As a Poly Certified Service Partner, get the Poly+ support you need with the power to elevate your customers collaborative experience. Benefit from 24x7 ecosystem cloud partner support, advance hardware replacement[1], and select Professional Services discounts.[2]
Poly+ support powered by you
Enhance your support portfolio with Partner Branded Poly+, offering premium support based on your specific business model - under your brand to your customers. And, as a Poly Services Certified Partner you receive all the benefits of Poly+.
Around-the-clock help no matter where you are
Poly solutions are rock solid, but if an incident occurs we’re here to help you anytime, day or night. Poly Certified Service Partners can contact Poly 24x7 to receive support for their customer's solution.[3]
We'll have your customer up and running in no time
Poly provides advance hardware replacement[1] for any failed hardware component. If a replacement part is required to resolve a problem it will be shipped with freight charges paid for by Poly for next business day delivery, before you return the faulty one.[4]
Overview
[1] poly.com/support/service-policies/advance-parts-replacement .
[2] This Service is only available to Poly Services Certified Partners and is available worldwide. Partners are eligible to purchase Partner Branded Poly+ services for Poly solutions which they are Services Certified to support. Maintains all Services Certification requirements as defined by Poly. Ensure all its technical personnel have completed and maintain required Poly training for applicable Partner services certification(s). Ensure the customer purchases the same service, including any options, for all new additional Poly products purchased or discovered in production during the term of the service. The Partner will also notify Poly when new Poly Product orders have been placed. Poly can, at its sole discretion, decline to provide Service support if the Customer does not include all its Poly products under this Service.
[3] Partners can contact support 24x7.
[4] Partner is responsible for the installation and configuration of all replacement parts provided by Poly as part of the Partner Branded Poly+ Service.
[5] Onsite Support is available for an additional fee and availability is subject to Customer location and Poly Product type. Poly onsite support does not include the installation of software upgrades, installation of any Poly product enhancements, or Poly Product configuration support. At its sole discretion, Poly may install software updates which are required to restore the covered product to operational condition.