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| Poly CCX 500 Business Media Phone for Microsoft Teams and PoE-enabled |
| By design, the Poly CCX 500 Series business media phones are simple and intuitive to use — with one-touch-access to your contacts and meetings. So, users can get right to work. |
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| Audio expertise you can trust |
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| With Poly CCX 500 Series business phones you can feel confident you sound professional on every call. And with Poly signature audio, Poly HD Voice and Acoustic Clarity technologies, you know you will hear and be heard on your calls. |
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| Always ready for the next call |
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| The CCX 500 Series supercharges collaboration with its easy to use, touchscreen interface and ergonomic design. The simple touch-access to contacts, meetings and voicemails keeps your user’s day moving, boosting productivity. |
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| KEY SPECIFICATIONS |
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| Aspect ratio |
16:09 |
| Audio |
Poly HD Voice; Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression; Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset; Poly NoiseBlockAI technology removes most background noise when using the speakerphone; TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex); Individual volume settings with visual feedback for each audio path; Voice activity detection; Comfort noise generation; DTMF tone generation (RFC 2833 and in-band); Low delay audio packet transmission; Adaptive jitter buffers |
| Audio codecs |
G.711 (A-law and μ-law); G.722; G.729AB; iLBC; OPUS |
| Certifications and compliances |
Argentina ENACOM; Australia RCM; Brazil ANATEL; Canada ICES and NRTLC; China SRRC; China RoHS 2.0; EEA CE Mark; Eurasian Customs Union EAC; India WPC; Indonesia SDPPI; Israel MOC; Japan MIC and VCCI; Malaysia SIRIM; Mexico IFETEL and NYCE; NZ Telepermit; Saudi Arabia CITC; Singapore IMDA; South Africa ICASA; South Korea KC; Taiwan NCC; UAE TRA; USA FCC and NRTL; UL 62368-1; CAN/CSA C22.2 No. 62368-1-14; EN 62368-1; IEC 60950-1; IEC 62368-1; AS/NZS 62368-1; FCC Part 15 Class B; ICES-003 Class B; EN 55032 Class B; EN 55024; EN 301 489-1 and EN 301 489-3 and EN 301 489-17; CISPR32 Class B; VCCI Class B; USA–FCC Part 15.247 & FCC Part 15.407; Canada–RSS 247 Issue2; EU–ETSI EN 300 328 & ETSI EN 301 893; Japan–Article 2.1 Item 19-2 and 19-3; Australia–AS/NZ4268 |
| Certified collaboration software |
Microsoft Teams |
| Color |
Black |
| Compatible Operating Systems |
Android 9 |
| Country of origin |
Made in China or Taiwan |
| Display features |
On-screen virtual keyboard; Adjustable font size selection (regular, medium, large); Screensaver; Voicemail support; Normal and dark mode; Digital picture frame |
| Display size (diagonal) |
12.7 cm (5") |
| ECCN |
5A992 |
| Headset and handset compatibility |
Bluetooth® headset compatibility; Compatible with commercially available TTY adapter equipment; Compliant with ADA Section 508 Subpart B 1194.23 (all); Hearing aid compatibility to ITU-TP.370 and TIA 504A standards; Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids; USB Type-A headset support; Dedicated RJ-9 headset port |
| Headset ports |
1 RJ-9; 1 Electronic Hook Switch (EHS) port for optional adapter |
| HTS code |
8517180020 |
| Management Software |
Poly Lens; Poly Zero Touch Provisioning; Polycom Device Management Service for Service Providers (PDMS-SP) Cloud Management; Web UI to device IP address |
| Manufacturer product number |
2200-49720-019 |
| Manufacturer Warranty |
Poly standard one-year limited warranty |
| Material Type for item |
FERT |
| Multiple order quantity |
10 |
| Native resolution |
720 x 1280 |
| Network protocols, supported |
10/100/1000 Base-TX across LAN and PC ports; Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment; Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation; Manual or dynamic host configuration protocol (DHCP) network setup |
| Operating humidity range |
5 to 95% |
| Operating temperature range |
0 to 40°C |
| Package dimensions (W x D x H) |
26.3 x 24.3 x 7 cm |
| Package weight |
300 g |
| Panel technology |
Color LCD |
| Ports |
1 USB 2.0 Type-A (for media, storage applications, headset, expansion module); 1 USB 2.0 Type-C® (for media, storage applications, headset, expansion module); 2 RJ-45 (10/100/1000 Mbps) |
| Power |
Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0); 13 W (maximum) |
| Registration required |
No |
| Security management |
802.1X Authentication and EAPOL Media encryption via SRTP; Digest authentication; Encrypted configuration files; HTTPS secure provisioning; Password login; Support for signed software executables; Support for URL syntax with password; Transport Layer Security (TLS) |
| Special features |
Adjustable desk stand (2 positions) |
| Storage temperature range |
-40 to 70°C |
| Telephony and call handling features |
Busy Lamp Field (BLF); Call timer and call waiting; Caller ID enable/disable; Distinctive incoming call treatment/call waiting; Do not disturb function; One-touch speed dial, redial; Shared call/bridged line appearance; Automatic off-hook call placement (hot dialing); Call media recording/playback; Automatic/remote answer on headset using electronic hook-switch; Call hold/resume, diversion (forward), transfer (consultation, blind), pickup; Calling, called, connected party identification; Call forward for shared lines; Private hold for shared lines; Call logs (missed, received, placed); Local contact directory; Create local contact from call log; Corporate directory; Call server redundancy (failover); SBC line registration; Conference bridging; Local call forwarding (all, busy, no answer) with destination shown on idle display; Automatic call distribution (ACD); Automatic answer (intercom); Call park/retrieve; Directed call pickup; Group call pickup; Hunt group - sequential calling; Last call return; Auto-answer a page with a muted microphone; PTT and Multicast group; Exchange Calendar Integration; Flexible line keys; Key system emulation; STIR/SHAKEN Caller ID validation; Voice Quality Monitoring (VQMon) |
| Touch-enabled |
Gesture-based, multi-touch capable touchscreen |
| UNSPSC code |
43191508 |
| VoIP features |
24 lines (SIP registrations) |
| What's in the box |
Console; Desk stand; Handset with handset cord; Network (LAN) cable-CAT-5E |
| Wireless technologies |
Bluetooth® 4.2 |