1 YEAR POLY+ EDGE E450 IP PHONE SERVICE
Rest easy knowing Poly has your back, day or night. Get advance hardware replacement[1] wherever you need it with pre-paid next day shipping for minimal downtime. And benefit from upgraded access to premium software, elevating your collaborative experience couldn’t be easier. Unlock the potential of the possible.
Around-the-clock help no matter where you are
Poly solutions are rock solid, but if an incident occurs we’re here to help you anytime, day or night.
We'll have you up and running in no time
Poly provides advance hardware replacement[1] for any failed hardware component. If a replacement part is required to resolve a problem it will be shipped with freight charges paid for by Poly for next business day delivery, before you return the faulty one.
Overview
[1] poly.com/support/service-policies/advance-parts-replacement .
[2] If Poly determines that the problem is caused by or related to the Cloud Partner environment, at the customer’s request, Poly will attempt to open an incident request with the Cloud Partner, document findings, and provide the Cloud Partner’s incident tracking number to customer. Customer is responsible to have an existing support agreement with their Cloud Partner. Poly will be responsible for working directly with the Cloud Partner (when permitted by the Cloud Partner) on resolution or future status updates to the customer. If not possible to open an incident request, Poly will provide customer with findings and refer Customer to Cloud Partner for resolution. If requested, the Poly support team will participate in joint calls with the Cloud Partner to isolate and resolve problems on behalf of their mutual customer using defined escalation processes in place with Cloud Partners.
[3] Contact your local reseller for discounts available.
[4] Onsite Support is available for an additional fee and availability is subject to customer location and Poly product type. Poly onsite support does not include the installation of software upgrades, installation of any Poly product enhancements, or Poly product configuration support. At its sole discretion, Poly may install software updates which are required to restore the covered product to operational condition. Poly will work with the customer to get a technician on site as quickly as possible.